{"id":3554,"date":"2019-03-12T17:58:40","date_gmt":"2019-03-12T17:58:40","guid":{"rendered":"http:\/\/demosite2.asurtec.com\/?p=3554"},"modified":"2019-03-13T15:05:18","modified_gmt":"2019-03-13T15:05:18","slug":"results-member-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/oc.ca\/en\/results-member-satisfaction-survey\/","title":{"rendered":"Results from OC’s Member Satisfaction Survey"},"content":{"rendered":"

The survey was distributed to one contact at each orchestra (usually the CEO, or a board member). Of the 125 organizations approached, 49 responded to the survey; this is slightly down from the 55 who responded to the 2016 edition. However, geographically, the 2018 edition is more representative of OC\u2019s membership, with Qu\u00e9bec and Ontario slightly <\/em>over-represented, and other provinces slightly under-represented as a result, most notably British Columbia.<\/p>\n

In both 2016 and 2018, larger budget organizations were noticeably<\/em> over-represented in the survey. Organizations in the $1 Million to $5 Million category were the highest responders, with 15 of the 18 member organizations in this category responding in 2018.<\/p>\n

Next Steps<\/strong><\/h5>\n

Some of the improvements suggested can be addressed by technical fixes and are achievable within our current means. The issue of long load times on our website has been addressed in our\u00a0recent website rebuild.\u00a0You also called for more frequent reminders of OC programs and services, and we can commit to this. Also achievable: commitment to commissioning or curating, then sharing, authoritative resources via our website.<\/p>\n

We acknowledge that some things will take more time and resources to accomplish, especially our commitment to enable more and better connection between peers (whether online or in-person).\u00a0 As well, we were intrigued by the suggestion that we do more to foster mentoring networks among OC members, to ensure better transmission of knowledge between current and future leaders, and help build a sectoral succession plan. While we can\u2019t commit to starting this work today, you\u2019ve inspired us to think more deeply about how and when it might happen.<\/p>\n

Programs and Services<\/strong><\/h5>\n

These questions looked to understand the value that our members place on certain OC programs and services (whether or not they\u2019ve taken part in them)<\/strong>. In general, our members are expecting more of OC in 2018 than they were in 2016.<\/p>\n\n

\n \n \n\n \n \n \n \n\n\n wdt_ID<\/th> Program\/Service<\/th> 2016 Average Rating<\/th> 2018 Average Rating<\/th> <\/tr>\n<\/thead>\n \n\n \n \n\n\n
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\n \n \n \n \n \n \n \n \n \n \n \n
1<\/td>\n Job Board<\/td>\n 3.63<\/td>\n 3.93<\/td>\n <\/tr>\n
2<\/td>\n Inventory of Orchestra Music Libraries<\/td>\n 3.71<\/td>\n 3.56<\/td>\n <\/tr>\n
3<\/td>\n Webinars for professional development<\/td>\n 3.24<\/td>\n 3.5<\/td>\n <\/tr>\n
4<\/td>\n Email discussion groups<\/td>\n 3.08<\/td>\n 3.17<\/td>\n <\/tr>\n
5<\/td>\n Ongoing advocacy with government<\/td>\n 4.35<\/td>\n 4.48<\/td>\n <\/tr>\n
6<\/td>\n Advocacy template letters to government<\/td>\n 3.32<\/td>\n 3.69<\/td>\n <\/tr>\n
7<\/td>\n Comparative Report<\/td>\n 3.9<\/td>\n 4.06<\/td>\n <\/tr>\n
8<\/td>\n HR templates (contracts, handbooks, etc)<\/td>\n 3.28<\/td>\n 3.58<\/td>\n <\/tr>\n
9<\/td>\n Monthly newsletter<\/td>\n 3.06<\/td>\n 3.47<\/td>\n <\/tr>\n
10<\/td>\n Conferences and workshops<\/td>\n 3.41<\/td>\n 3.34 (Workshops); 3.56 (Regional Meetings); 3.83 (National Conference)<\/td>\n <\/tr>\n
11<\/td>\n Group health insurance plan<\/td>\n 2.18<\/td>\n 3.17<\/td>\n <\/tr>\n
12<\/td>\n Directors\u2019 liability insurance<\/td>\n 2.92<\/td>\n 2.62<\/td>\n <\/tr>\n <\/tbody> \n\n \n \n \n <\/table>\n\n<\/div>